AccountFactory Quality accounts store
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Service & Digital Delivery Terms

Publication date: 28 July 2026.

1. What we sell

1.1. The website sells exclusively digital (intangible) goods: accounts, access credentials, keys, configuration data and similar catalogue items. No physical shipping (post, courier) is performed or required.

1.2. The Seller is the individual entrepreneur Alla Oleksandrivna Knysh (taxpayer ID 3735804403). The terms of sale are set out in the Public Offer.

2. How to place an order

  1. Register on the website or sign in to an existing account.
  2. Add the goods you need to the cart and proceed to checkout.
  3. Review the order contents and the total amount in hryvnia.
  4. Pay with a bank card via the secure monobank payment page or another available method.

3. Delivery timing and procedure

3.1. Goods are issued automatically once the payment service confirms the payment: the purchased items appear in the orders section of your account area, where you can view and download them.

3.2. Typical delivery time is up to a few minutes after payment. If the goods have not appeared in your account area within 1 hour of the charge, contact support: support@account-factory.com or the on-site chat.

3.3. An order confirmation e-mail is additionally sent to the address provided at registration.

3.3-1. Some goods are marked on the storefront as “made to order”: they are delivered by hand during the working hours stated on the product page, within the time frame stated there as well (for example, 30 to 60 minutes). The countdown starts once the payment is confirmed; for an order paid outside working hours it starts at the next opening. If the Seller fails to deliver such goods within the stated time, the Buyer may cancel the undelivered part of the order in their account area and receive the money paid for it to their internal balance.

3.4. The goods are considered delivered, and the Seller's obligations fulfilled, from the moment the goods (access data) appear in the Buyer's account area.

4. Availability of purchased goods

4.1. Purchased goods remain available in the account area indefinitely, for as long as the account exists.

4.2. The Buyer must keep the received access data confidential. We recommend changing passwords and linked details immediately after receipt where the product type allows it.

5. Support

5.1. For questions about orders, payment or product quality, contact:

  • e-mail: support@account-factory.com;
  • the on-site support chat (button in the interface);
  • support hours: daily from 9:00 to 20:00 Kyiv time.

5.2. Refunds are governed by the Refund Policy.